ULC Course Description

Visitor Assistance Management & Policy
Control Number: 324
Course Number: 35VAU01A
Length:28
CEUs: 1.8     PDHs: 0.0     LUs: 0.0     PDUs: 0.0     CMs: 0.0     ACE: 0.0     CEHs: 0.0
Purpose:
This course provides an overview of the Corps of Engineers Visitor Assistance Program to promote consistency in Visitor Assistance policy application and explore alternative management techniques and practical applications. Ensuring continuity in the Visitor Assistance program being managed by Senior Management personnel at the Division, District, Area Office and Project level.

Description:
Topics covered in this course include the policy status and direction of the Visitor Assistance Program, Title 18, Title 36, Security/Law Enforcement issues, tactical communications, proper uniform wear, succession planning, community involvement, alternative management techniques, Visitor Assistance "Hot Topics"/What's New, and legal liabilities.

Prerequisites:
Employees who have attended the Visitor Assistance Management (Course #324)& Policy or NRM Visitor Assistance (Course #147) Courses within the past 5 years should not schedule this course. Attendees should be Visitor Assistance Program Managers, Operations Managers, Park Managers, Supervisory/Chief Rangers at the Division, District, Area and Project level who plan to provide oversight and manage the Visitor Assistance Program. Park Rangers/NRM Specialist, GS-9, may also attend, but they will be given a lower priority. It is recommended that Corps Security Specialists (GS-0080), Corps military personnel serving in a security capacity and Operational Project Managers attend the course to gain a better understanding of the Corps' Visitor Assistance Program.

Notes:



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