ULC Course Description

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Public Involvement - Communication
Control Number: 91
Course Number: 53PIC01A
Length:36
CEUs: 3.1     PDHs: 0.0     LUs: 0.0     PDUs: 0.0     CMs: 0.0     ACE: 0.0     CEHs: 0.0
Purpose:
The course prepares staff to communicate and engage with the public about the broad range of agency activities and decisions, and to build stakeholder relationships.

Description:
Students who attend this course will build a communication strategy (for on-going or project-specific activities), including identifying audiences, developing key messages, and choosing appropriate virtual and face-to-face strategies and tactics. Students will gain an appreciation for the importance of effective communication and the value of public involvement in supporting the USACE mission. Students will leave with tools, tips and techniques for communicating more effectively and handling challenging situations. This course will develop proficiencies in strategic planning for public involvement and effective communication in USACE activities, delivering presentations, responding to audience questions, building trust, developing and delivering key messages, designing public meetings and workshops, and managing conflict. Skill-building activities, case studies, and group projects are used throughout the course to give students the opportunity to directly apply course concepts.

Prerequisites:
This course is for staff whose responsibilities require communicating with and engaging the public about agency activities and decisions. Nominees should be assigned (a) Occupational Series: selected 0100, 0020, 0021, 0023, 0025, 0026, 0300, 0400, 0800, 1000 and 1300; (b) Grade: Suggest Target Audience be GS 9-14, including Rangers, Park Managers, Project Managers, and anyone who does or may engage with the public during any phase of a project, from planning to operations.

Notes:



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