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US Army Corps of Engineers
U.S. Army Corps of Engineers Learning Center Website

ULC Course Description

Crucial Conversations for Mastering Dialogue
Control Number: 201
Course Number:
CEUs: 1.2     PDHs: 10.0     LUs: 0.0     PDUs: 0.0     CMs: 0.0     ACE: 0.0     CEHs: 0.0
The purpose of the course, "Crucial Conversations for Mastering Dialogue," is to enhance the communication, conflict resolution, and decision-making skills of leaders within the US Army Corps of Engineers. It aims to address challenges associated with ineffective communication, conflict avoidance, limited collaboration, missed opportunities, suboptimal decision-making, and negative organizational dynamics.

This course equips participants with practical tools to navigate challenging conversations effectively. It empowers them to constructively address conflicts, embrace diverse perspectives, and improve leadership outcomes and organizational dynamics within the US Army Corps of Engineers. The course focuses on essential skills, including identifying underlying issues, controlling emotions, empathizing, speaking openly and respectfully, creating a secure environment, recognizing warning signals, aligning agendas, reviving stalled conversations, and translating talk into impactful action.

The target audience for the course includes USACE leaders and senior leaders who play critical roles in leading people, managing the organization, and shaping the enterprise. These leaders are responsible for making high-stake decisions, navigating complex situations, and fostering effective communication within the Corps. While the course is open to all USACE employees, it is particularly designed to cater to those in leadership positions because of their unique responsibilities and the potential impact of their communication and decision-making on the organization's success.


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Sessions: This information is updated nightly and may be up to 24 hours old.
SessionLocationStart DateEnd DateSeats Open
2Online, __5/29/20245/30/20240